Leading With Personal Mastery – D155

Leading With Personal Mastery – D155

For this task, you will create five scenarios focusing on difficult situations in healthcare settings that a nurse leader or manager could resolve using personal mastery and the five social and emotional power skills learned in this course.

• self-awareness
• self-management
• social awareness
• interpersonal communication
• executive function

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You should consult internal and external stakeholders in a healthcare organization to identify scenarios for this task. Examples of topics for your scenarios include interpersonal or team conflict, an ethical dilemma, a budget crisis, a personnel issue, an awkward social encounter, etc.

To complete this task, you may want to review the personal strengths you identified in Unit 2 of your coursework.

REQUIREMENTS

Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The originality report that is provided when you submit your task can be used as a guide.

You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course. Leading With Personal Mastery – D155

Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).

1. Using the attached “Personal Mastery Scenario-Based Solver Projects” supporting document, write fiverealistic scenarios focusing on difficult or uncomfortable situations that could occur in a healthcare setting and a nurse leader or manager could resolve using the five social and emotional power skills. Each scenario must meet the following requirements:

• The scenario should be 150–250 words.
• The text should be single-spaced in the table.
• Characters in the scenario should be fictional; use first names only.
• Use a conversational tone when scenario characters are interacting; include quotation marks around any dialogue.
• The scenario should be resolvable by one of the five social and emotional power skills.
• If referencing scholarly sources, cite the work in the text and add a reference at the end of the table.

1. Complete the Skill Application section for each scenario by responding to the following prompts (suggested length of 200–400 words per section):
2. Based on the scenario, develop an opportunity statement.
3. Explain which of the five social and emotional power skills you would use to address the situation in the scenario and how it applies to the scenario.

Note: Each power skill should be used, with one power skill per scenario. 

1. Explain how you could apply one of your personal strengths to support your plan to address the situation in the scenario.
2. Select a communication strategy that would help build consensus among stakeholders in the scenario, and explain why the strategy is appropriate for the scenario and how it addresses the opportunity statement for the scenario. Leading With Personal Mastery – D155

Note: You may use the same strengths and communication strategies for each scenario, but your selection must be appropriate for its scenario.

1. Incorporate the following components of APA style and formatting in your paper:

• bias-free language
• APA-specific rules regarding verb tense, voice, and perspective
• a title page and headers
• in-text citations and references
• APA-specific formatting rules for margins, spacing, numbering, and indentation for the title page and main body of your paper, including headers, bulleted and numbered lists, and tables and figures

1. Demonstrate professional communication in the content and presentation of your submission.

File Restrictions

Helpful information:

Scenario 1: Resolving Team Conflict Using Interpersonal Communication A nurse manager in a busy ICU unit has noticed that there is tension and conflict brewing among the nurses in her team. The conflict is affecting the quality of care provided to patients, and morale is low. Using interpersonal communication skills, the nurse manager initiates a team meeting to address the issue. During the meeting, the nurse manager demonstrates social awareness and empathy by actively listening to each team member’s perspective and acknowledging their concerns. Using executive function, the nurse manager facilitates an open discussion and encourages team members to share their thoughts and feelings. Through self-awareness and self-management, the nurse manager maintains a calm and professional demeanor, guiding the team towards a solution that addresses the underlying issues causing the conflict.

Scenario 2: Resolving an Ethical Dilemma Using Self-Awareness A nurse leader is faced with an ethical dilemma where a patient’s family member is requesting that their loved one is kept on life support, despite the patient having a Do Not Resuscitate order. The nurse leader uses self-awareness to recognize their own biases and values and takes the time to reflect on the situation. The nurse leader then engages in social awareness by consulting with the healthcare team, ethical committees, and external resources to gain a better understanding of the situation. Using executive function and interpersonal communication, the nurse leader facilitates a discussion with the family and healthcare team, providing a balanced perspective on the issue while ensuring that the patient’s wishes are respected.

Scenario 3: Resolving a Budget Crisis Using Self-Management A nurse manager is informed that their unit’s budget is being cut, requiring a reduction in staff and resources. The nurse manager uses self-management to maintain a level head and not react impulsively. The nurse manager then uses executive function to analyze the situation, examining the budget and identifying areas where cost-saving measures can be implemented without compromising patient care. The nurse manager then uses interpersonal communication to engage with staff, informing them of the situation and implementing changes to ensure the unit operates efficiently within the new budget.

Scenario 4: Resolving a Personnel Issue Using Self-Awareness and Social Awareness A nurse manager is faced with a personnel issue where a staff member is displaying disruptive behavior that is impacting team dynamics and patient care. The nurse manager uses self-awareness to understand how the behavior is affecting them and social awareness to understand how it is affecting the team and patient care. The nurse manager then uses interpersonal communication to address the issue with the staff member, acknowledging the impact of their behavior and working collaboratively with the staff member to develop a plan to resolve the issue. Through self-management and executive function, the nurse manager monitors the situation, provides ongoing support, and ensures that the behavior does not reoccur.

Scenario 5: Resolving an Awkward Social Encounter Using Self-Awareness and Interpersonal Communication A nurse leader attends a conference and runs into a former colleague who they had a difficult working relationship with in the past. Using self-awareness, the nurse leader acknowledges their feelings of discomfort and potential bias towards the former colleague. The nurse leader then uses interpersonal communication to approach the former colleague, expressing their desire to put the past behind them and build a professional relationship moving forward. Through self-management and social awareness, the nurse leader navigates the situation with grace, demonstrating the importance of maintaining positive relationships in the healthcare industry. Leading With Personal Mastery – D155

Personal Mastery Scenario-Based Solver Projects

Student Name

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Western Governors University

Leading with Personal Mastery – D155

Instructor’s Name

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Personal Mastery Scenario-Based Solver Projects